Remove the Hassle from Contract Maintenance
Ensuring optimal operations and performance for IT investments requires a strong asset maintenance lifecycle strategy.
In addition to the time and resource allocation for contract management, additional challenges often arise, including:
- Support for products but not for entire solutions.
- Recommendations provided without knowledge of customer environments
- Vendors do not assign a single owner for end-to-end case resolution. No SLA commitments.
- No change-management coordination.
Managing maintenance contracts thus becomes a daunting task—especially for enterprises with hundreds or thousands of devices purchased from multiple resellers. Keeping track of which devices are in use and where they are located can become an administrative nightmare. It’s also easy to lose track of which devices are covered and which are not.
Eventually, the maintenance contracts fall out of sync with the actual infrastructure in place.
Why Presidio?
Presidio is here to guide your digital journey and help you navigate the fast-changing tech landscape. As the bridge between where you’ve been (foundational IT) and where you’re going (ultra-modern AI and cloud services), we measure success in your terms. We strive to build lifetime relationships with those that give us their business, and we do so by being fearless, fast, flexible, and compassionate. It’s our mission to earn your trust and deliver innovative, high-quality results at the speed your business needs to succeed.
Your new digital business in not all glitz and glamour. Maintenance agreements and service levels vary with each contracted vendor you use. Managing, or even understanding, that inventory becomes tedious work that pulls resources off of more strategic jobs. That’s why Presidio provides a named consultant as part of every Operational Support engagement. This resource does the dirty work finding and eliminating areas of waste, and gives you a single dashboard view into all your contracts.
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