MODERN IT.
SIMPLIFIED.
As technology evolves and IT budgets tighten, businesses face a growing challenge—keeping up with rapid changes, maintaining security, and ensuring operational efficiency with fewer resources.
In IT Together.
At Presidio, we take the complexity out of IT management. We don’t just throw people at you and play-act as your “new IT department.” We offer a co-managed approach that enhances your capabilities, optimizes your infrastructure, and secures your digital assets—24/7/365.
We don’t replace your IT department – we empower it.
Presidio’s dominant 99.4% Resolved SLA/Not Breached performance is head and shoulders above the industry standard. We achieve it across more than 600 clients thanks to a repeatable approach that’s been fine-tuned over 20+ years.
BY THE NUMBERS: PRESIDIO MANAGED SERVICES
SOLUTIONS
Presidio’s comprehensive operational services are customized to fit your unique requirements.
MODERN INFRASTRUCTURE MANAGEMENT
Proactive management of traditional and software-defined infrastructure, covering Network, Data Center, Data Protection, unified communications, and security technology stacks.
MULTI-CLOUD SERVICES
Governance and optimization for leading hyperscalers like AWS and Microsoft Azure, ensuring cost-effective and secure cloud operations.
CONTACT CENTER & CUSTOMER EXPERIENCE
Enterprise Contact Center Operations supporting highly complex call centers, enhancing customer engagement and satisfaction.
MANAGED DETECTION AND RESPONSE
24x7x365 security event monitoring and response, providing rapid threat mitigation across traditional enterprise and cloud platforms.
GLOBAL SERVICE DESK
End-user IT support for applications, hardware, and productivity tools to keep your workforce optimally operational.
AUGMENTATION SERVICES
On-demand remote and on-site IT support to fill gaps and provide end-to-end technology services.
CUSTOMER STORIES
NATIONAL HOCKEY LEAGUE
MODERN INFRASTRUCTURE MANAGEMENT
Challenge: The NHL built a state-of-the-art streaming solution to livestream each night’s games, but managing the new workload had become difficult. The League wanted a cost-optimized, 24×7 managed service that would adhere to SLAs with little intervention and maximum resiliency.
Solution: Presidio Digital built an automated Control Panel to monitor games, then alert and prescribe fixes for issues associated with streaming devices. In parallel, the Presidio Managed Services team manages all video feeds at each arena – this includes the routers, encoders, decoders, and AWS Elemental Live – and supports these feeds to the NHL’s partners.
EL PASO COUNTY 911 DISTRICT
MODERN INFRASTRUCTURE MANAGEMENT
Challenge: Providing emergency services response for a country of 845,000 people is a tall order. It’s even harder with a small IT staff, a constant threat of cyber-attacks, and aging technology. El Paso County 911 District required a partner to deliver and maintain a future-proof infrastructure.
Solution: Presidio’s Modern Network team implemented monitoring tools, migrated the District’s computer-aided dispatch system to a fully virtualized environment, and delivered a comprehensive disaster recovery plan. It then executed a seamless handoff to Presidio Managed Services, which monitors and maintains the District’s datacenter infrastructure on an ongoing basis.
FOOD SERVICE COMPANY
PRESIDIO IT-AS-A-SERVICE / GLOBAL SERVICE DESK
Challenge: The client more than doubled its revenue through acquisition in a span of five years. With growth came growing pains for its centralized IT support operations center. It needed to modernize its support to become more efficient and keep pace with the needs of an enterprise business.
Solution: Presidio supports more than 2,000 network devices and 1,000 servers via remote Network Operations Center and on-site resources. Additionally, Presidio provides Help Desk Services for end users, handling upwards of 3,500 support calls per month.
LARGE U.S. CITY 311 SERVICE
ENTERPRISE CONTACT CENTER OPERATIONS
Challenge: The client urgently needed a next generation contact center designed to provide omnichannel customer service for one of the largest cities in the world to replace a soon-to-be-end-of-life Avaya system. The 311 Call Center handled 21.5 million calls in a single year.
Solution: In addition to quickly designing and deploying Cisco contact center infrastructure and related third party software, Presidio positioned its Enterprise Contact Center Operations (ECCO) service and Managed Services supporting more than 600 agents and the underlying infrastructure.
Why Presidio?
Presidio is the bridge between where you’ve been (foundational IT) and where you’re going (ultra-modern AI and cloud services), and we measure success in your terms. We strive to build lifetime relationships with those that give us their business, and we do so by being fearless, fast, flexible, and compassionate. It’s our mission to earn your trust and deliver innovative, high-quality results at the speed your business needs to succeed.
We are a full lifecycle managed services provider. Soup to nuts. We help you procure the right technology, then we implement it, manage the environment, fill resource gaps and monitor 24/7/365. Our deep discovery process allows us to understand the full picture of your current and future tech needs, skill and process gaps, and the inner workings of your specific culture. The result is repeatable, reliable, effective IT co-management.
MEET YOUR NEW
SECRET WEAPON.
Contact us today.
