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TOTAL EXPERIENCE

1

Are customer and employee
frustration hurting your business
performance?

Presidio’s Total Experience (TX) practice is a mature organization with a 20-year track record of delivering innovative solutions across seven key disciplines: Carrier and Colocation, Collaboration, M365/Digital Workspace, End-User Devices, Process Automation, Contact Center, and Immersive AV.

YOUR SUCCESS HINGES ON YOUR CUSTOMERS AND EMPLOYEES.

The experience you give them matters.
Disjointed experiences damage your brand and slow your growth. Your organization must keep up with evolving user expectations and business needs. That means understanding the relationships between people, processes, and technology in real-time to anticipate future demands.

Superior
customer
experiences generate

90%

more
revenue

70%

of
employees

feel their
tech tools
are
inadequate.

It’s time to prioritize a strategic, scalable, and secure approach to Expertise-Driven Design, Integrated Technology Orchestration, and Outcome-Focused Delivery.

TOTAL EXPERIENCE IS THE ANSWER.

A Total Experience approach seamlessly integrates these vital experiences. AI, modern collaboration tools and automated workflows empower employees and optimize operations. In turn, you drive higher customer satisfaction, employee engagement, productivity, revenue growth, and brand loyalty.

No one knows
Total Experience
like Presidio.

0
M+
Software Entitlements
0
M+
Voice & Video Endpoints
0
K+
Contact Center Agents
0
K+
Clients
0
+
AI Deployments

OUR APPROACH

Presidio takes a white-glove approach to designing and implementing a Total Experience for our clients. Let us secure and modernize your employee experience and customer journey.

EXPERTISE-DRIVEN
DESIGN

Tailor solutions based on a deep understanding of user needs, business objectives, and technology capabilities. Maximize impact and minimize disruption, with reduced implementation risks and improved time-to-value.

INTEGRATED TECHNOLOGY ORCHESTRATION

Seamless integration of best-of-breed technologies across key disciplines to streamline workflows, enhance collaboration, and create unified experiences, freeing up IT resources to focus on strategic initiatives.

OUTCOME-FOCUSED
DELIVERY

Lean on proven methodologies honed from supporting millions of users and devices to ensure reliable and scalable deployments, with proactive support and ongoing optimization to maximize ROI.

TOTAL EXPERIENCE SOLUTIONS

Hover over solution to reveal customer story

CARRIER & COLO

Presidio’s specialized consulting and support represents the products and services of more than 500 third-party carrier, hosted, and colocation service providers. As a value-add extension to our clients’ IT and operations teams, we manage the full services lifecycle to take complexity out of the process.

Customer Story

An insurance broker was going through rapid M&A growth and needed to integrate new IT personnel into the corporate environment. Presidio helped the client pick the right UCaaS provider and migrate 5,000 users to alleviate the burden of pricing, ordering and installing connectivity for the IT staff.

COLLABORATION

With 5000+ customers enabled for collaboration, Presidio has deployed more than 3 million phones and video devices throughout the world. Our hundreds of expert certified Solution Architects, Project Managers, and Implementation Engineers strive to help customers create a simple user experience leveraging both on-premise and cloud solutions from top manufacturers.

Customer Story

Presidio delivered a next-gen collaboration strategy for a major sports entertainment company, providing procurement, deployment and adoption services for its Zoom environment to better enable a hybrid workforce.

CONTACT CENTER

The Presidio Contact Center practice is a global leader in integrated communications-enabled business processes and solutions. We specialize in building and designing contact center and customer experience solutions, with more than 2,000 customers and 500,000 agents deployed. Presidio holds 100+ contact center certifications and specializations, including AI/RPA, IVR/self-service, migration, reporting, and CTI/desktop integration.

Customer Story

Presidio deployed Virtual Agents to help a state government manage a spike in call volume for unemployment claims due to COVID-19. The Agents handled the bulk of call volume with FAQs, password resets, and claim processing via voice and web chat, a seamless add-on to the existing system.

DIGITAL WORKSPACE

Presidio assists customers with deploying and adopting Microsoft and End-User Compute technologies with an emphasis on end-user experience and productivity. We ensure our clients’ employees enjoy the most seamless experience while remaining secure. We manage and deploy more than 10 million Microsoft software entitlements, hold hundreds of Microsoft, Citrix and VMware certifications, and have been Citrix Partner of the Year multiple times.

Customer Story

Presidio designed, architected and implemented a method to migrate 25,000+ faculty, staff and student assistants to Office 365 at a major U.S. university. The result was a thoroughly modern and secure workplace for all university users.

END-USER DEVICES

Presidio provides a comprehensive solution for managing end user device assets worldwide. We ensure seamless sourcing and delivery of devices, leveraging strategic vendor partnerships to offer cost-effective and reliable procurement. From initial order placement to final deployment, we streamline the entire process. With our expertise, organizations can standardize their endpoint strategy, reduce operational complexity, and enable employees with ready-to-use technology, anywhere in the world.

Customer Story

Presidio migrated a large airline client from its on-prem datacenter to Microsoft Azure, and re-platforming to Azure Virtual Desktop. The client’s call center users were successfully enabled on the new virtual desktop environment.

IMMERSIVE AV

The Presidio Immersive AV practice is a leader in providing customized design engineering, implementation, maintenance, and service solutions that meet the unique needs of each client. Our dedicated team of certified AV professionals take a consultative approach based on user feedback, functional goals, and requirements to deliver an experience that is second to none.

Customer Story

Presidio partnered with a major college sports conference to design and implement a world class gameday operations center to facilitate operations and officiating during sporting events. Our design allowed for a consistent experience that took advantage of the advanced capabilities of modern AV technology.

RPA / AUTOMATION

Presidio is a leader in AI-powered Process Automation. We deliver strategic solutions to optimize operations, boost efficiency, and drive business growth. Our expertise spans from strategic planning and rapid prototyping to full-scale implementation and ongoing support. We partner with industry-leading technology providers such as Automation Anywhere, Microsoft Power Platform, UiPath, AWS, Google, Microsoft, and NVIDIA.

Customer Story

Presidio helped a healthcare clinic overcome a backlog in processing claims by designing a solution utilizing Automation Anywhere Enterprise. The solution automates the claims processing workflow and seamlessly integrates with the clinic’s EMR system.

Why Presidio?

Presidio’s Total Experience (TX) practice is a mature organization with a 20-year track record of delivering innovative solutions across seven key disciplines: Carrier and Colocation, Collaboration, M365/Digital Workspace, End-User Devices, Process Automation, Contact Center, and Immersive AV. We empower organizations to achieve their digital transformation goals by leveraging our expertise and strategic partnerships to serve more than 6,000 clients and support millions of users, devices, and agents.

Presidio is the bridge between where you’ve been (foundational IT) and where you’re going (ultra-modern AI and cloud services), and we measure success in your terms. We strive to build lifetime relationships with those that give us their business, and we do so by being fearless, fast, flexible, and compassionate. It’s our mission to earn your trust and deliver innovative, high-quality results at the speed your business needs to succeed.

We have deep relationships and thousands of technical certifications with all the leading Total Experience manufacturers.

  • Cisco Master Certified Partner w/ over 30 Cisco Specializations 300+
  • 300+ Microsoft Certifications
  • Zoom Platinum Partner with 140+ accreditations
  • Amazon Premier Consulting Partner with Amazon Connect Specialization
  • Google CCAI Expertise
  • Citrix Partner of the Year (multiple times)
  • FIVE9 Gold Partner
  • UiPath Platinum Partner
  • Automation Anywhere Platinum Partner

AWARDS

  • Five9 Genius AI Award
  • Cisco’s Leading Global Contact Center Partner FY13 – FY23
  • 2023 WebexOne Customer Experiences Partner of the Year
  • 2023 Cisco Collaboration Partner of the Year
  • 2023 FIVE9 Breakthrough Partner of the Year
  • 2022 Webex Customer Experience Partner of the Year
  • 2022 Cisco Global Customer Experience Partner of the Year
  • Automation Evangelist Partner of the year 2023

UNLOCK THE POWER OF
TOTAL EXPERIENCE

Connect with Presidio today
to develop custom-tailored
solutions that fit your unique
needs and deliver seamless,
personalized experiences.

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