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AppleCare for Enterprise

The ultimate help desk for your help desk.

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Today more than ever customers need to respond to an increasing reliance on mobile and remote business needs. This includes the ability to support a work-from-home strategy that doesn’t involve the staffing of an extensive repair centre.

 

With AppleCare for Enterprise, Apple experts work side by side with your team to help keep all your Apple devices — and your IT operations — running smoothly.

You’ll get a designated AppleCare Account Manager, 24/7 tech support, onsite repairs and accidental damage coverage.

 

AppleCare for Enterprise has your business covered.

 

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Coverage for Mac, iPhone, and iPad
Support for End Users

 

Apple device repair

 

Device Repair or Replacement

Depending on your hardware service needs, you can repair up to 4 percent of Mac computers. And you can replace up to 10 percent of iPhone and iPad devices for any reason, including accidental damage, at no additional cost.

 

Support for End Users

Employees get unlimited 24/7 technical support over the phone with Apple hardware, Apple-branded software, and personal accounts or settings. Having direct access to business and education AppleCare Advisors helps reduce the load on your internal help desks.

 

Apple Support

 

Apple hardware service

 

Global Onsite Hardware Service

With onsite hardware service, your covered devices can be serviced at your location. And you can usually arrange onsite hardware service for the following business day if it’s available in your area.

IT Department-Level Coverage

Your IT staff gets one enterprise-level incident per year and 24/7 one-hour response for P1 issues. You also get access to the AppleCare Enterprise Portal to submit cases and review account activity.

 

 

Apple IT department

 

GET IN TOUCH

 

Get AppleCare for Enterprise through Presidio to support all your Apple devices and your IT team.

 

Get in touch with our Apple experts to find out more.

 

 

 

Ready to realise your potential? Then let’s talk.

Let’s talk

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